Shipping, Return & Refund Policy

Shipping

IN-STORE PICKUP

Depending on your order, preparation may take 1 to 7 business days. Please note that larger plants, planters, and special-order items may require additional preparation time.

Orders are processed on Tuesdays, and preparation times are calculated from the processing date.

Once your order is ready, we will contact you by text message to arrange a pickup date and time. If the proposed date or time does not work for you, we will be happy to arrange another pickup time by mutual agreement.

LOCAL DELIVERY – GREATER MONTREAL

Including Montreal, Laval, the North Shore and the South Shore

Depending on your order, preparation may take 1 to 7 business days. Larger plants, planters, and special-order items may require additional preparation time.

Orders are processed on Tuesdays, and preparation times are calculated from the processing date.

You will receive a text message 12 to 48 hours before your scheduled delivery to confirm your availability.

If you are unable to receive your order on the proposed delivery date, we will automatically send you a new text message with another delivery date. If the second proposed date does not work, our team will contact you to arrange a suitable date.

A valid Canadian telephone number is required so that our team can contact you regarding your delivery.

Plant Deliveries

During the winter season, plants cannot be left outside under any circumstances.

During the rest of the year, plants may be left outside for a maximum of 5 hours, provided there is a safe and sheltered location available. If our delivery team determines that the location or weather conditions could compromise the plants or merchandise, the items will not be left unattended and will be returned with our driver. Additional delivery fees may apply to reschedule the delivery.

Delivery Schedule

Regular local deliveries are generally scheduled between 8:00 a.m. and 6:00 p.m. on Thursdays and Fridays, with some exceptions.

Express delivery may be available upon request. Additional fees may apply.

If you have specific delivery instructions, please select “Leave feedback for merchant” before proceeding to payment and include your instructions.

SHIPPING – QUEBEC & CANADA

Plant shipping outside our local delivery area is not available during the winter season, generally from mid-November to mid-May. These dates may vary depending on temperatures and weather conditions.

Shipping fees start at $18 and vary depending on the size, weight, and destination of your order.

Orders are generally shipped with Canada Post, and a tracking number will be provided once your order has been prepared for shipment.

Please note that shipping costs can increase significantly for larger or heavier plants and planters.

Shipping Live Plants

While we take great care when preparing and packaging plants for shipment, live plants shipped by carrier are not guaranteed against damage that may occur during transportation.

We strongly recommend choosing local delivery or pickup for larger plants (10 inches and over) whenever possible, as larger specimens are more difficult to safely ship.

GIFTS

When placing an order as a gift, please do not enter the recipient’s email address, as they will automatically receive the order confirmation email.

If you require same-day gift delivery, please contact us directly to confirm availability and arrange the delivery details with our team. Additional express delivery fees may apply.

If you would like to include a personalized message with your gift, simply add your message in the order comments before completing your purchase.

Return & Refund Policy

• Natural Plants: No exchanges or refunds are accepted on natural plants once delivery has been completed.
• Delivery Fees: Delivery fees are non-refundable.
• Responsibility Upon Delivery: In the case of a delivery, you are fully responsible for receiving the merchandise.
• Final Sale: No returns, exchanges, or refunds are accepted on final sale items.
• Returns & Exchanges: Items, excluding natural plants and final sale items, may be returned or exchanged within 14 days of the purchase date, with the original receipt.
• Refunds: Eligible items returned with the original receipt will be refunded to the original method of payment.
• Damaged or Defective Items: If an item arrives damaged or defective, please contact us within 48 hours of receiving your order so that we can rectify the situation.
• Pickup Orders: For orders with a pickup option, we guarantee the availability of your order according to the date or arrangement agreed upon with the customer. If the scheduled pickup is missed, a new pickup time may be arranged, subject to the conditions established with the customer. If the order is still not picked up within the agreed-upon timeframe, a merchandise credit will be issued.
• Gift Receipts: Eligible items returned with a gift receipt will be exchanged or refunded in the form of a merchandise credit, based on the value indicated on the gift receipt.
• Prices: Prices are subject to change without notice.